Subscription Policy

Subscription Terms & Conditions

Subscription Plans

If you choose to subscribe to a product subscription plan, the plan consists of an initial charge followed by recurring charges at the frequency agreed by you. All subscription plans ship on a 4-week (28-day) replenishment cycle by default, regardless of the product, package, or bundle selected. This means if you purchased a Buy 2 Get 1 Free bundle (3 bottles) or a Buy 3 Get 2 Free bundle (5 bottles), you will receive the same bundle and be charged the same amount every 28 days until you cancel.

A subscription will only be activated if the subscription option is selected on the product page. For some products, this option may be pre-selected by default. You may switch to a one-time purchase whenever the option is provided before adding the product to your cart.

Selecting the subscription option on the product page constitutes acceptance of these subscription terms.

By entering into a subscription plan, you acknowledge that your subscription involves recurring payments and that you are responsible for all charges until you cancel.

Any free gifts or promotional items associated with a subscription are provided only on your first subscription order and do not apply to future recurring orders.

Subscription Payments

We will charge you periodically without additional authorization until you proactively opt out of auto-renewal via the subscription portal by using the "Cancel Subscription" button.

The initial payment for your subscription will be taken at checkout. Subsequent payments will recur every 28 days, based on the date of your initial subscription order. If a payment declines, your subscription order will not be shipped. Once payment succeeds, your subscription will continue.

First-order promotional free gifts are applied only to the first subscription order and will not be repeated.

Pre-Billing Notifications

We will send you an email reminder before each renewal, giving you time to review your subscription, make changes, pause, skip, or cancel before you are charged.

Subscription Cancellation

You may cancel your subscription at any time via the subscription portal. Any cancellation must be made at least 48 hours before your next billing date to avoid being charged for that cycle. If you cancel less than 48 hours before your next billing date, that scheduled delivery will still be processed, and your subscription will terminate after that shipment.

For our full cancellation policy, please click here.

Product Availability

All orders are subject to product availability. If a subscription order is unavailable for a given cycle, we may cancel that term's order and you will not be charged.

Amending or Pausing Your Order

You may delay, cancel, or skip a subscription order provided you notify us at least 48 hours before your next billing date. You may also pause your subscription at any time for an indefinite duration through your customer portal or by contacting us at team@sinuvox.com.

Promotional Offers

Promotional offers may apply to subscription purchases, including "subscribe-and-save" discounts. Special offers do not stack with subscribe-and-save discounts unless related to a spend threshold.

Any special offers, discounts, or free gifts apply only to your first subscription order. All subsequent subscription orders are charged at the standard subscription price without additional discounts or free gifts.

Shipping Subscription Products

The delivery option chosen for your first subscription order will apply to all recurring subscription deliveries. If your initial order qualifies for promotional expedited delivery, all subsequent shipments will default to standard delivery.

Changing Your Subscription Products

You may change the product or variant associated with your subscription at any time through the customer portal. If you require assistance, our customer support team can adjust your subscription for you.

We reserve the right, at our discretion, not to renew your subscription at any time, for any reason.

Contact Us

For any questions about your subscription, contact us at team@sinuvox.com. Our support team responds Monday through Friday, 8am to 5pm CT.

Physical Address:
FULLCASA LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: team@sinuvox.com